Dialfire

There are two dialing methods for your campaign. You can prepare yourself for the upcoming conversation with preview dialing. This is especially useful when calling B2B. Also, it is possible to call in a most time-efficient manner with predictive dialing. Finetune the predictive dialer to your liking – configure compliance rules and decide how many simultaneous call attempts shall be made. With Dialfire you can prioritize contacts according to any kind of freely defined criteria. 

Regulation in some markets requires you to make calls with a visible caller ID which customers can call back. It is easy to blend your inbound calls with outbound campaigns – in a flexible way that supports peaks. Dialfire does not restrict the number of inbound lines and lets you configure an overflow team, which will help with inbound calls during peak times. 

Dialfire also offers numerous possibilities to build the campaign in line with your imagination and needs. You will get full control over your data set. You define what information you want to store about your contacts. There is an option to automatize your campaign with automated data flows comprising multiple steps. The solution supports campaign steps such as outbound call, export (csv or pdf mail merge), e-mails, and webhooks for the integration with your native systems. Moreover, you can record talks as a regular part of your workflow or adhoc at the click of a button. Conversations can be recorded one way, two-way recording, or both at the same time. Then you can access live status overviews and browse live data.