Dialfire

There is a really stylish live chat widget, which will enhance personalized real-time support and invite your customers to chat based on the time they’ve spent on your site, location, and visited pages. Additionally, it includes incoming message sneak peek, built-in CRM, and automatic chat routing. The LiveAgent ticketing system is a tool or software that captures, organizes, and manages customer service requests. At its core, the system enables businesses to resolve customer requests (tickets) in a more quick and efficient manner. A hybrid ticket stream is a help desk feature that allows customer support agents to follow a customer’s ticket resolution journey across multiple channels in the same ticket thread. For example, if a customer starts a conversation on live chat, but later on follows up by email or phone, all three interactions will be accessible within the same ticket stream.

You can also improve your customer’s satisfaction by decreasing hold times. The solution will save your time by managing all customer messages in one app. It allows to keep track of all conversations, integrate your favorite tools, automate repetitive tasks, work as a team, and make better business decisions based on real data insights. There is a universal inbox is a unified inbox that enables you to access all your messages from one place. The inbox can fetch and streamline emails, phone calls, social media messages, knowledge base tickets, and live chat messages into one dashboard, making it a must-have tool for customer support departments.