Nectar Desk

Nectar Desk combines multiple features in one software. With Nectar Desk, you get a chance to control all your omnichannel interactions on the fly. The call center software allows using SMS, ticketing, chat, email texts, and other communications on a whim. You can use the cloud-based ACD tools, auto-dialers, and IVR technologies to improve your call center’s outcomes.

The software provides VoIP services to call prospects from anywhere in the world with your caller ID localized to eliminate dropped calls. You can get assess the performance of your agents, including the virtual reps in real-time. Get to monitor and analyze their interactions with leads and step up when they need assistance.

Nectar Desk Call Center Software facilitates businesses to handle, manage, and report on every client interaction from all communication channels and give pleasant and reliable support. So, they will trust your organization, never turn down but recommend to their friend, relatives, and simply familiar people while you’ll enjoy the growth of new customers. 

Nectar Desk has Facebook Business and WhatsApp integrations. You can handle Facebook messages, calls, live chat, and business texts from one single interface – no need to get lost in different tabs. There are hande Canned Responses — preset templates for your messages that save time and help you be more productive. It’s a convenient and simple way to communicate with your customers because you don’t have to compose an identical message for each customer. All you need to do is create a template and select it when creating a new message for your customer. By connecting WhatsApp to Nectar Desk, you will have access to a wide range of messaging capabilities and automation, as well as 24/7 phone, live chat, and email support. It’s possible to export the conversation history anytime and use a filter to find the required text. Filter by the required data and find all the necessary conversations in a few clicks.